Customer service

A month ago I bought a small refrigerator for my office.  It didn't work.  When I tried to exchange it I was told they would repair it but not exchange it.  I was not happy.  And this was almost a month ago...

I've checked back several times and told it had been sent to Dubai and would be back soon.

Tonight I was called and asked where I live.  I volunteered to pick it up at the store because my office is close.  "No, no sir... we come to you."

So they came to me and their first question was, "Where is the refrigerator?"

Wow.