Customer service

Tonight I tried to reach Mom in St. Luke's. I sat on hold for just under five minutes before getting a human voice telling me her number was busy.

OK.

I called back ten minutes later and got through quickly. This time I was told that they don't put people through from 12:30 to 1:30 each day to give patients a time to rest. I said, "I'm her son calling from the middle east."

"Let me put you through..." was the response. The phone was still busy but this time she gave me the direct number to the room.

As much as we hate customer service in America, by far it beats what we have here.