Friday, September 12, 2008

Phone answers

There is one area where I miss how things are done in the states: Answers by phone.  Yes, I know in the states you often have to hear a computerized voice for 15 minutes before getting to a human being.  Here you get to the human being right away.  But what good is talking to a human being if the answers you get are wrong?

"Are you open this afternoon?"
"Yes, yes we will be open."
I go in the afternoon and it's closed.

"Is my work visa in?
"No, no, it is not here."
Stop by an hour later and it's sitting in a filing cabinet.

When I commented on the inaccurate phone communication the long termers  laughed.  Apparently it's part of the learning curve:  Do nothing by phone.  Go in person.

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